FAQ – Pūr Hair Extensions
If you have questions, please read through these. If you still have remaining questions, please just send it to info@purhairextensions.com
Pur Hair Extensions can last for more than one year depending on the way you treat the hair. We recommend co-washing the hair with non-sulfate shampoos and conditioners as well.
Yes, you can color Pūr Hair Extensions to a high level blonde. We recommend booking a professional colorist to help achieve the desired look that you want. For fantasy colors, we recommend our 613 blonde collection
VERY MINIMUM shedding meaning occurs (the hair will never have a noticeable decrease in its density or volume. Any hair that has been manufactured to be stitched on a weft is entitled to experience minimum shedding which is absolutely normal especially with the cuticle being intact. Heat damage, over processing or lack of moisture and conditioner will cause shedding, so be sure to apply heat protectant before thermal use. Always let a licensed professional color your extensions and shampoo & condition every two weeks
We understand that you can't wait to receive our hair and we are just excited to send it to you. Please allow us 7-10 business (max) days to receive an order, it can arrive as soon as 3-4 days depending on the state it is being delivered. Covid has delayed shipping unfortunately
ALL orders take 24 hours for processing before they are dispatched. ALL orders are shipped to the salon FIRST for final inspection to ensure there are no flaws or imperfections with your order.

After we final inspect, we will contact you via email to proceed with shipping. Please have a correct phone number and email so we can contact you. Shipping may take 5-7 business days depending on the carrier, if there is a delay we will notify you but we are not responsible for any delays; we are not responsible for lost or stolen packages once tracking info is sent.

Please be sure to check all information before placing your order.
If you are local we will contact you via email with the salon address for pickup at your convenience during business hours. There is no local delivery available.

Pur Hair Extensions LLC offers local pickup in Akron Ohio
Due to the fact that we give a final inspection to ALL orders, we do not accept any refunds or exchanges for any reason. This policy goes for ALL products sold under Pur Hair Extensions LLC.
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